Privacy Policy
Last Updated: December 11, 2025
Welcome to the gaming services provided by Kokoa Studio Limited (referred to as "we," "us," or "our"). We take your personal information security very seriously and are committed to providing you with a safe and enjoyable gaming experience. 🎮
This Privacy Policy applies to the games we provide (such as Street Wars: Basketball, Royal Go, etc.). Please read this policy carefully before using our games. By starting or continuing to use our games, you agree to our processing of your relevant information in accordance with this policy.
1. What Information Do We Collect?
To provide you with gaming services, we may collect the following information:
1. Account Information: When you register an account, we may collect your username, nickname, profile picture, email address, etc.
2. Device Information: To ensure the normal operation and security of the game, we may collect information such as device model, operating system version, unique device identifier (e.g., IDFA/GAID), and IP address.
3. Game Logs: Including in-game operation records, error logs, gameplay duration, etc., used to optimize the gaming experience and fix issues.
4. Payment Records: If you make in-app purchases, we will record related transaction information, but we do not process or store sensitive payment information such as your bank card details or payment passwords. Payments are handled by platforms such as Apple or Google. Please refer to their respective privacy policies.
We do not actively collect sensitive personal information (such as health, race, religious beliefs, sexual orientation, etc.). Please also avoid sharing such information within the game.
2. How Do We Use This Information?
We use your information only for the following purposes:
1. Providing, maintaining, and improving gaming services
2. Ensuring account security and preventing fraudulent activities
3. Optimizing game content and advertising recommendations
4. Responding to your customer service requests
5. Complying with legal and regulatory requirements
We will not use your personal information for purposes other than those stated in this policy unless we obtain your prior consent.
3. How Do We Share Information?
We do not arbitrarily share your personal information. Sharing may occur only under the following circumstances:
1. With your explicit consent
2. To comply with law enforcement or governmental requirements
3. With our affiliates or service providers (e.g., server hosting, customer support) as necessary, under confidentiality obligations
4. For data analysis or advertising cooperation after de-identification
We do not sell your personal information to third parties.
4. Your Rights
You have the right to:
1. Access, correct, or delete your personal information
2. Withdraw consent for the processing of your personal information
3. Delete your game account (via in-game settings or by contacting customer service)
4. Contact us regarding any personal information issues
We will respond within 30 days of receiving your request. For security purposes, we may require identity verification.
5. Minors' Personal Information
Our products and services are adult oriented. Minors are not allowed to create their own user accounts without the consent of their parents or guardians.
In cases where minors' personal information is collected with the consent of their parents or guardians, we will use or publicly disclose this information only with the permission of the law, the express consent of their parents or guardians or the protection on minors.
6. Special Notes for International Users
Our servers are located in the United States, and our operating entity is based in China. If you are from the following regions, please note the additional terms:
a. Users in the European Union
Under the General Data Protection Regulation (GDPR), you have the right to access, correct, delete, restrict processing, and data portability, among others. If you are located in the EU, using our services indicates your consent to the transfer of your data to China for processing.
b. Users in Japan
Under Japan's Act on the Protection of Personal Information (APPI), we will process your personal information in accordance with the law and ensure reasonable security management measures are in place.
c. Users in South Korea
In accordance with relevant Korean laws, our services are only available to users aged 14 and above. Certain information (such as transaction records, complaint records, etc.) will be retained for 3 to 5 years as required by law. Information will be promptly destroyed after the purpose of use is fulfilled.
d. Users in the United States
Children's Privacy: We do not knowingly collect personal information from children under the age of 13. If such information is discovered, it will be deleted immediately.
California Residents: Under the California Consumer Privacy Act (CCPA), you have the right to know, access, and delete your personal information, as well as the right to opt out of the sale of personal information. We currently do not sell personal information.
e. Users in Brazil
Under Brazil's General Data Protection Law (LGPD), you have the right to access, correct, delete, data portability, and withdraw consent, among others. Using our services indicates your consent to the transfer of your data outside Brazil for processing.
7. Information Security
We take reasonable technical and administrative measures to protect your information. However, please note that no internet transmission or storage system can be guaranteed 100% secure. In the event of a security incident such as a data breach, we will notify you in a timely manner as required by law.
8. Policy Updates
We may update this policy from time to time and will publish the updated version in the game or on our official website. Your continued use of the game constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions, suggestions, or wish to exercise your privacy rights, please contact us via:
📧 service@royal-go.net
💬 In-Game Customer Service
Thank you for choosing our games. We hope you have a great time playing! 🎉